Privacy Policy

Introduction

Heems, LLC (“Heems,” “we,” or “us”) provides this privacy policy to explain how we collect, use and disclose information about you when you visit www.heems.com website and Heems application (the “Product”), or when you otherwise interact with us. By visiting or using the Product, you consent to our collection, use, disclosure, and processing of your information as described in this privacy policy. “Processing” in this context means using or touching your information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing your information, and transferring it to and from the United States and internationally. Please note that this privacy policy only applies to the Product, and does not apply to any other websites, services, products, or applications, even if they are accessible through our Product.

We may change this privacy policy from time to time. If we make changes, we will notify you by revising the date at the top of this privacy policy (in some cases, if we make significant changes to this privacy policy, we may provide you with additional notice by adding a statement to our homepage, or by sending you an email notification). We encourage you to review this privacy policy periodically to stay informed about our practices.

Information We Collect

Information You Provide to Us We collect any information that you give us. For example, we collect information about you when you participate in any interactive features of the Product, fill out a form, sign up to join our mailing list, give us feedback, ideas or submissions about the Product, communicate with us via third party social media sites, request support, or otherwise communicate with us via the Site or any other means. The types of information we may collect include your name, email address, and any other information you choose to provide to us. For information about ways to limit our collection of your information, please see the “Your Choices” section below. If you choose not to provide certain information, you understand that certain features of our Product may be unavailable or work differently.

Information We Collect Automatically When You Use the Product

When you access or use the Product (or certain portions of the Product), we automatically collect certain information about you. This information includes:

Log Information: We log information about your use of the Product, including the type of device you use, access times, IP address, pages viewed, and the page you visited before navigating to one of our Product. We use this information for analytic and product improvement purposes.

Device Information: We collect information about the computer you use to access our Product, including the hardware model, operating system and version and unique device identifiers.

Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory, and web beacons (also known as “retargeting pixels” or “tracking pixels”) are non-visible electronic images. These technologies are used for analytic and product improvement purposes, such as seeing which areas and features of our Product are popular, or determining whether an email has been opened and acted upon. Some third party service providers that we engage may also place their own cookies on your hard drive; note that this privacy policy covers only our use of cookies, and does not include the use of cookies by such third parties. For more information about cookies, and how to disable them, please see “Your Choices” below.

How We Use Your Information

We will use your information for a variety of purposes, including to:

- Provide, deliver, maintain, test and improve our Product;
- Send you technical notices, updates, confirmations, security alerts and support and administrative messages;
- Respond to your comments, questions, and requests, and to provide customer service;
- Communicate with you about products, services, offers, promotions, rewards and events offered by Instabase and others, and provide news and information that we think may be of interest to you;
- Monitor and analyze trends, usage and activities in connection with our Product;
- Detect, investigate and prevent suspected breaches of the terms applicable to the use of our Product.

Security

Heems is very concerned with safeguarding the confidentiality of information that we collect about you. We take reasonable administrative, physical, and electronic measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Please be aware, however, that no method of transmitting information over the Internet or storing of information is completely secure. Accordingly, we cannot guarantee the absolute security of any of your information.

Analytics Services

We may allow others to provide analytics services in connection with the Product (or portions of the Product). These entities may use cookies, web beacons and other technologies to collect information about your use of the Product, including, among other things, your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. We may use this information to, among other things, analyze and track data, determine the popularity of certain content, personalize the user experience, and better understand your activity.

Your Choices

Account Information

If you want us to delete information relating to any of your accounts that you set up to use the Product, please email us at hello@heems.com with your request. We will take steps to delete your information as soon as we can, but note that we may retain certain information as required by law or for legitimate business purposes as may be necessary to fulfill the purposes identified in this privacy policy. We may also retain cached or archived copies of information (including location information) about you for a certain period of time.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you do choose to remove or reject cookies, this could affect the availability and functionality of the Site.

Links to Other Sites

Our Product may contain links to other websites. If you choose to visit another website by clicking on a link, you will be directed to that third party’s website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their cookies or other files on your computer, collect data, or solicit personal information from you. This privacy policy only addresses the use and disclosure of information that we collect from you through our Product. Other websites may follow different rules regarding the use or disclosure of the information you submit to them. We encourage you to read the privacy policies or statements of other websites you visit, before providing your information to them.

Our Policy Towards Children

Our Product is not directed to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided personally identifiable information to us without their consent, he or she should contact us at hello@heems.com If we become aware that a child under the age of 18 has provided us with their personally identifiable information, we will remove such information from our file.

Contact Us

If you have any questions or concerns about this privacy policy or any privacy issues, please email us at: hello@heems.com.